Loqum Blog
Managed AI teammates for e-commerce support, Sell more. Drown less.
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Build an Ecommerce Customer Experience That Survives Your Best Sales Day
Learn how to improve ecommerce customer experience where it actually breaks: post-purchase tickets, response speed, and escalation design.
12 min read
Search for Ways to Improve Response Times for Support Tickets by Deleting the Queue
Search for ways to improve response times for support tickets? The fastest path is removing queued tickets entirely, not staffing the queue harder.
10 min read
How to plan to scale customer service without increasing costs
Build a plan to scale customer service without increasing costs by deflecting routine tickets to a managed AI teammate inside your existing helpdesk.
10 min read
Discover Tools to Automate Order Inquiries Without Breaking Service
Discover tools to automate order inquiries by testing what they actually resolve: order status, refunds and returns, and where they hand off to a human.
10 min read
How to Compare Different Customer Support Options for Online Stores Without Guessing
Compare different customer support options for online stores the way operators do: cost per resolved ticket, failure modes, and when each lane actually fits.
12 min read
Check If AI Support Can Reduce Support Workload Before You Buy Anything
Check if AI support can reduce support workload in your store by measuring the routine share of your queue, not the demo that impressed you.
10 min read
Learn How to Improve E-commerce Customer Service by Fixing Routing
Learn how to improve e-commerce customer service by fixing routing, policy scope, and escalation rules, not by buying another platform.
11 min read
Find Ways to Handle More Customer Support Tickets Without Breaking Margin
Find ways to handle more customer support tickets without hiring your way to zero margin. The real options, the honest trade-offs, and what actually scales.
8 min read